Shipping policy

Shipping Locations:
Tea Jewel proudly ships our products internationally to tea enthusiasts everywhere. However, please note that we currently do not ship to Russia, Iran, and North Korea.

Shipping Methods:
We utilize a variety of trusted carriers to ensure your order reaches you promptly and securely. Our carriers include Canada Post, China Post, Japan Post, DHL, FedEx, and EMS. We offer both standard and expedited shipping methods based on your preference.

Shipping Rates:
Shipping rates are determined based on weight and distance. While select products qualify for free shipping, others will have rates calculated upon checkout.

Processing Time:
Once your order is placed, please allow 1-3 days for us to process and dispatch your items.

Delivery Time:
The typical delivery time for standard shipping is between 14-21 days. Expedited shipping times will vary based on the selected carrier and destination.

Tracking:
Tracking may be provided based on the chosen shipping method. You will receive confirmation and tracking details, if available, once your order has been dispatched.

Packaging:
At Tea Jewel, we understand the importance of quality. Therefore, specific items, especially our glass and ceramic products, are packaged with added precautions to minimize any risk during transit.

Customs and Duties:
For international orders, customers are solely responsible for any customs and duties fees imposed by their respective countries.

Lost or Stolen Packages:
If your package is unfortunately lost or stolen, please contact the respective shipping company directly for resolution.

Shipping Promotions:
Lovers of tea, rejoice! Purchase 10 or more packages of tea, and we'll cover the shipping for you, granting free shipping on your order.

Bulk or Wholesale Orders:
For substantial or wholesale orders, we offer special discounted pricing. Please get in touch with our team directly at admin@teajewel.com for inquiries.